Refund & Cancellation Policy

1.1 Course Cancellation by Student

1.2 Course Cancellation by Academy

If we cancel a course due to insufficient enrollment or other reasons, students will receive a 100% refund or can transfer to another suitable batch.

The following are non-refundable:

• Registration and enrollment fees
• Study materials and books (if shipped)
• Mock test series (if accessed more than 3 times)
• One-on-one doubt clearing sessions (once availed)
• Certificate processing fees
• Payment processing charges

3.1 Medical Emergency

In case of serious illness or medical emergency (with proper medical documentation), we may offer course freeze or transfer to next batch instead of refund.

3.2 Technical Issues

If you experience persistent technical issues that prevent access to course content, and our technical team cannot resolve them within 15 days, you may be eligible for a partial refund.

3.3 Course Quality Issues

If course content significantly differs from what was advertised, or quality issues are identified, we will work to resolve the issue or provide appropriate compensation.

4.1 How to Request a Refund

1. Send a written request to refunds@cerebrumbiologyacademy.com
2. Include your enrollment details and reason for refund
3. Provide supporting documentation if applicable
4. Submit within the eligible time frame

4.2 Processing Time

• Refund requests are reviewed within 7-10 business days
• Approved refunds are processed within 15-30 business days
• Refunds are credited to the original payment method
• Bank processing time may add additional 3-7 business days

For courses paid in installments:

• Refund eligibility is calculated based on total course fee
• Future installments will be cancelled
• Refund amount will be adjusted against paid installments
• Any outstanding dues must be settled before processing refunds

As an alternative to refunds, we offer course transfers:

• Transfer to next available batch (one-time only)
• Course freeze for up to 6 months (medical reasons)
• Subject change within same academic level (if available)
• Upgrade to higher-tier course (with price difference)

Transfer Fee: ₹1,000 administrative fee applies for voluntary transfers.

If you are not satisfied with our refund decision:

1. Contact our customer service team for reconsideration
2. Escalate to the Academic Director if needed
3. Final appeals can be made to the Management Committee

We are committed to fair resolution of all refund disputes.

• All refund requests must be made in writing
• Verbal refund requests will not be accepted
• Course progress is measured by content accessed, not time elapsed
• Weekend and holiday periods do not extend refund deadlines
• This policy supersedes any verbal assurances made during enrollment
• Refund amounts are calculated on the base course fee, excluding taxes
• International students may have additional processing fees

Students outside India may be charged in US Dollars (USD) or in Indian Rupees (INR), as shown at checkout. The amount and currency shown on the checkout page are the amount you are charged by us.

Approved refunds are made to the original payment method, in the currency of the original payment. Any difference caused by exchange rates, or fees charged by your bank or card issuer for a foreign-currency transaction, is not refundable by us.

The refund eligibility windows in section 1 apply to international students in the same way, counted from the date of enrolment (IST).

New accounts get a free one-week trial, which includes up to two free live demo classes.

A longer trial of live classes can be bought: one week for ₹5,000 or two weeks for ₹8,000 (US$100 or US$200 for students outside India). A paid trial includes live classes only; recordings and study material are included on enrolment.

The trial amount is adjusted in the course fee if you enrol in the same course. It is non-refundable if you do not enrol, and the refund windows in section 1 do not apply to it.

For refund requests and queries:

Please allow 24-48 hours for email responses during business days.